Subscriptions
A subscription can be created in one of two ways.
Either by a customer ordering a subscription based
product through the shopping cart or by an admin
adding a subscription to a customer account
manually.
Creating a Subscription Based Product
Subscription based products are like normal products
that can be displayed on your site and purchased
through the shopping cart. To create a subscription
based product simply add a product as you would
normally and make sure to enter a value greater than
0 in the Subscription Period field. A subscription can
also grant membership to particular user groups
while it is active. To do this select the user groups you
want it to subscribe to.
Adding a New Subscription Manually
To add a new subscription manually first go the user
account for the customer you wish to add the
subscription. At the top of the user account page you
will see some links eg. Subscriptions - Add.
Click on the Add link next to Subscriptions to create a
new subscription for this customer. Once you click
this link a new subscription with inactive status is
created and you will be brought to the modify
subscription page where you can modify the
subscription details.
The subscriptions page in the admin are lists all of
your customers subscriptions.
Subscription Status
A subscription can have any one of the status
settings below.
•
Active
•
Inactive
The system can be set to check for expired
subscriptions automatically and when an active
subscription expiry date passes it will set the
subscription to Inactive and queue an email
notification in the mailer to be sent on to the
customer. The system can also be set to email
reminders at intervals prior to the expiry date.
Emailing Subscription Status to Customer
To email a user about their subscription click on their
email address from any subscription related page.
This will open the email user page with a contact
form containing an email message template pre-
populated with their subscription information and a
link to view/renew the subscription.
Modifying/Renewing Subscriptions
Customers can renew subscriptions through their
account area. When a customer renews subscriptions
an order with pending status is created on the
system with references for the renewed
subscriptions.
To modify a subscription click on the subscription id
or the modify link to the right of the subscription you
want to modify.
To renew a customers subscription change the start
date for the subscription, make sure the status is set
to active and click save changes.
Deleting Subscriptions
You can delete subscriptions by selecting the
checkboxes next to the subscription(s) you want to
delete and click the delete selected button. Generally
you should leave inactive subscriptions as it will allow
the customer to renew them from within their
account area but in some cases it might be
preferable to delete them.
CMS Help - Subscriptions