Modifying an Order

On the modify order page you can view and modify a particular order. At the top of the page there are links to view the invoice for the order.

Order Status

An order can have any one of the status settings below. Unpaid Paid Paid & Processed Cancelled Pending An order with pending status will not be listed in the customers account area however you can email the customer a link to the orders pay now page or to view the invoice for the order. When you manually add a new order for a customer it’s initial status is set to pending. If a customer renews a subscription it will create an order with pending status and they will be automatically directed to the pay now page but the order won’t be listed in their account until it is set to another status eg. Paid.

Order Date

This is the order date.

Due Date

If you are creating an order manually you can add a due date. This is useful if you are billing customers for services already provided and want to invoice them for the work. Orders generated via the shopping cart or by subscription renewals will have no due date.

Customer Details

Here you can see and edit the customer details on the order.

Order Details

This shows you the products/items on the order and the order totals. You can click the cancel link beside any product ordered and it will keep a record of it on the order but mark it cancelled and the order total will be changed. If an admin has added new items to the order you will also see a link to remove these items. You cannot remove products that a customer has ordered via the shopping cart, only cancel them. Items added by an admin are marked (OA) which stands for order amendment.

Amend Order

Here you can add new items to the order. New items added will be marked (OA) which stands for order amendment.

Change Currency

You can change the currency for the order here. Note that prices are not converted and total amounts will not change. Only the currency symbols are changed and any payment options on the orders pay-now page will automatically be set to accept payment in the orders selected currency.

Admin Notes

Here you can add notes that are only visible to admin users. This is useful if you want to log any work done on the order or just to leave a note for future reference.

CMS Help - Orders - Modifying an Order