Modifying an Order
On the modify order page you can view and modify a
particular order. At the top of the page there are
links to view the invoice for the order.
Order Status
An order can have any one of the status settings
below.
•
Unpaid
•
Paid
•
Paid & Processed
•
Cancelled
•
Pending
An order with pending status will not be listed in the
customers account area however you can email the
customer a link to the orders pay now page or to
view the invoice for the order. When you manually
add a new order for a customer it’s initial status is set
to pending. If a customer renews a subscription it will
create an order with pending status and they will be
automatically directed to the pay now page but the
order won’t be listed in their account until it is set to
another status eg. Paid.
Order Date
This is the order date.
Due Date
If you are creating an order manually you can add a
due date. This is useful if you are billing customers
for services already provided and want to invoice
them for the work. Orders generated via the
shopping cart or by subscription renewals will have
no due date.
Customer Details
Here you can see and edit the customer details on
the order.
Order Details
This shows you the products/items on the order and
the order totals. You can click the cancel link beside
any product ordered and it will keep a record of it on
the order but mark it cancelled and the order total
will be changed. If an admin has added new items to
the order you will also see a link to remove these
items. You cannot remove products that a customer
has ordered via the shopping cart, only cancel them.
Items added by an admin are marked (OA) which
stands for order amendment.
Amend Order
Here you can add new items to the order. New items
added will be marked (OA) which stands for order
amendment.
Change Currency
You can change the currency for the order here. Note
that prices are not converted and total amounts will
not change. Only the currency symbols are changed
and any payment options on the orders pay-now
page will automatically be set to accept payment in
the orders selected currency.
Admin Notes
Here you can add notes that are only visible to admin
users. This is useful if you want to log any work done
on the order or just to leave a note for future
reference.
CMS Help - Orders - Modifying an Order